Privacy Protection

pgg11 Privacy Policy

Q: How do I request to view or delete my personal information?

You can write to support@pgg11.vip to request access to, correction of, or deletion of your data. After verifying your account, we will respond promptly. You can also reach us through 24/7 Live Chat.

This policy clearly sets out how pgg11 collects, protects, and uses players' personal information.

Last updated: 30 October 2026

Policy Introduction

pgg11 always puts trust, transparency, and accountability first when handling personal information of players from Myanmar. This Privacy Policy ("Policy") explains what information is collected when players register an account, make deposits, play, or contact us on the website https://pgg11.vip, the purposes for which it is used, and the circumstances under which it may be shared with third parties.

By accessing this website, you are considered to have given your consent to the collection and use of information as described in this Policy. If you disagree with any point in the Policy, please stop using this website. If you have questions, you can contact us at [email protected].

Types of Information Collected

Information provided directly

This includes information that players fill in themselves when opening a pgg11 account or contacting us—

Name, date of birth (for 21+ age verification)
Email address
Phone number
Payment information (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer)
Communication records (to confirm support interactions)

Automatically collected information

Certain technical information is collected automatically when you access the website—

IP address and registered region
Browser type and version
Device type (mobile, desktop)
Login time and website usage patterns
Cookies and similar technologies (see the separate section below)

Gaming-related information

Collected for legal compliance and responsible gambling purposes—

Deposit and withdrawal records
Bet placement and result records
Bonus and promotion usage records
VIP level changes
Gaming pattern analysis (to support responsible gambling)

Purpose of Data Use

Service Delivery and Management

Collected data is used only for the following purposes—

To open and verify accounts
To process deposits, withdrawals and payments
To handle bonuses and promotions correctly
To provide player support (24/7 Live Chat and email)
To manage VIP level tracking and rewards

Security and Protection

SSL encryption and additional security measures are used to protect players' accounts and funds — we need this data to detect unauthorised access, money laundering attempts and fraud, and to verify compliance with responsible gambling policies.

Service Improvement

We review how players use the website in order to improve our service — with the aim of improving website speed and reliability, and adjusting the UX so Myanmar players can enjoy a smooth experience.

Sharing with Third Parties

When Data May Be Shared

pgg11 does not sell, rent or transfer players' personal data to third parties. However, it may be disclosed in the following limited circumstances—

Payment providers — only the data strictly necessary to process payments is shared, such as with KBZPay, Wave Money, AYA Pay, CB Pay and bank transfer services
Technology service companies — we work only with companies bound by strict confidentiality agreements, for server management, security checks and website maintenance
Legal requirements — where disclosure is required by a court order, legal demand or anti-money laundering obligation, this is stated in advance in this policy
Player consent — when the player themselves provides written consent to disclose

Data That Is Never Shared

Players' gaming history, financial data, VIP level and personal information are never shared under any circumstances with advertising companies, unnecessary third parties or any party seeking to purchase them.

Cookies and Tracking Technology

What Are Cookies

Cookies are small text files stored in your browser by a website. They help the website function better. When you visit the pgg11 website, the following types of cookies are used—

Essential Cookies — to maintain your logged-in session and for website functionality
Performance Cookies — to review website speed and access patterns
Functional Cookies — to remember language preferences and player settings

You can disable cookies in your browser settings, but please note this may affect certain features of the website.

Data Storage and Security

Retention Period

Data is retained for as long as the player's account is active. After the account is closed, data may be retained for a further period as strictly necessary to meet ongoing legal obligations (including payment records). Data that is no longer needed is securely deleted.

Technical Security

pgg11 uses the following measures to protect players' personal data and funds—

SSL / TLS encryption — protects all data transfers
Access controls — prevent unauthorised staff from viewing player data
Optional two-factor authentication — for additional account protection
Regular security audits — to keep the platform's defences as strong as possible
Systems to detect and respond to unauthorised access attempts and fraud

Players' Rights

Rights Regarding Personal Data

Every pgg11 player has the following rights regarding their personal data—

Right of access — you can request to see what data pgg11 holds about you
Right to rectification — you can request correction of any inaccurate or incomplete information
Right to Erasure — You may request that your data be deleted, unless legal obligations require us to retain it
Right to Restrict Processing — You may request that we stop further processing of your data in certain circumstances
Right to Withdraw Consent — You may withdraw your consent to data sharing where it is not required for legal purposes

To exercise any of these rights, contact us at [email protected]. We will review and respond to your requests within a reasonable timeframe.

Protection of Minors

21+ Policy

pgg11 services are for adults aged 21 and above only. We do not knowingly collect or use personal data from anyone under the age of 21. If we become aware that this has occurred, we will delete that data immediately. To learn more about our protection measures, please read our Responsible Gaming page.

Policy Updates

Notification of Changes

This Privacy Policy may be updated from time to time. When changes are made due to service updates or new legal requirements, the "Last Updated" date on this page will be revised accordingly. For significant changes, players may be notified through their account communications.

For any questions about updates to this policy or pgg11's data protection practices, you can reach us via 24/7 Live Chat (Myanmar language) or at [email protected].

Data Privacy — FAQ

Under no circumstances does pgg11 sell players' personal information to advertising companies, unnecessary third parties, or any data resellers. Data is shared only with payment and service companies under a confidentiality agreement.

Your gaming records are accessible only to authorised pgg11 staff and in situations where there is a legal requirement. This data is not shared with third-party advertising companies, game providers, or other partner companies.

Data is kept for as long as your account is active. After an account is closed, it is retained for the period required to meet legal obligations (including payment records), then securely deleted when no longer needed.

You can write to [email protected] to request access to, correction of, or deletion of your data. After verifying your account, we will respond promptly. You can also reach us through 24/7 Live Chat.

Only essential Cookies are used to keep the website functioning correctly. You can control Cookies through your browser settings, but please note that disabling Cookies may affect login and some payment functions.

Payment information (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer and related details) is protected with SSL encryption and strict access control measures. The financial safety of players is a top priority for pgg11.